Effective Date: March 15, 2025
1. Introduction
Welcome to Elixirfume ("Elixirfume," "we," "us," or "our"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website elixirfume.com (the "Website"), including any other media form, media channel, mobile website, or mobile application related or connected thereto.
Please read this privacy policy carefully. By using the Website, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access the site.
Contact Information:
Elixirfume
3120 Stonehurst Cir, Kissimmee, FL 34741 United States
Email: info@elixirfume.com
Phone: +1 813-758-9684
2. Information We Collect
We may collect personal information about you in a variety of ways. The information we may collect on the Website includes:
- Personal Identifiers: Information that identifies you directly, such as your name, shipping address, billing address, email address, and telephone number, which you voluntarily give to us when you register with the Website, place an order, or contact us.
- Commercial Information: Information about your purchase history, products viewed, items added to your cart, or other purchasing or consuming tendencies.
- Payment Information: When you make a purchase, your payment details are processed by our third-party payment processors, PayPal and Venmo. We do not directly collect or store your full credit card number or sensitive payment details processed by these third parties. Data provided to PayPal or Venmo is subject to their respective privacy policies.
- Internet or Other Electronic Network Activity Information: Information our servers automatically collect when you access the Website, such as your IP address, browser type, operating system, access times, device information, and the pages you have viewed directly before and after accessing the Website. This may also include information collected via cookies and other tracking technologies.
- Communications: Information you provide when you contact our customer service team or communicate with us via email or other channels.
3. How We Collect Information
We collect information through various methods:
- Directly from You: When you voluntarily provide it by placing orders, creating an account, filling out forms, or contacting us.
- Automatically: Through cookies, web beacons, log files, and other tracking technologies as you navigate the Website.
- From Third Parties: From service providers such as payment processors (PayPal, Venmo), analytics providers (e.g., Google Analytics, if used), and potentially advertising networks.
4. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Website to:
- Create and manage your account (if you choose to create one).
- Process your orders, manage payments, and arrange for shipping.
- Communicate with you regarding your orders, account status, and customer service inquiries.
- Send you order confirmations, shipping notifications, and other transactional emails.
- Send you promotional materials, newsletters, or information about products and sales (only if you have opted-in to receive such communications). You may opt-out at any time.
- Analyze website usage and trends to improve our Website, products, and service offerings.
- Monitor and analyze usage to maintain the security and integrity of our Website and prevent fraudulent transactions.
- Comply with legal and regulatory requirements.
- Resolve disputes and troubleshoot problems.
- Personalize your website experience.
5. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
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Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including:
- Payment Processing: With PayPal and Venmo to process your payments securely.
- Order Fulfillment & Shipping: With shipping carriers (e.g., USPS, UPS, FedEx) to deliver your orders.
- Website Hosting & Operation: With providers who host our Website and manage its technical infrastructure.
- Data Analytics: With analytics providers (e.g., Google Analytics) to help us understand website usage.
- Email Delivery: With email service providers to send order confirmations, shipping notices, and (if opted-in) marketing communications. These service providers are granted access only to the information necessary to perform their designated functions and are typically contractually obligated to maintain the confidentiality and security of your information.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
- Aggregated/De-identified Data: We may share aggregated or de-identified information, which cannot reasonably be used to identify you.
6. Cookies and Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Website to help customize the site and improve your experience. When you access the Website, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Website (e.g., your shopping cart may not work correctly). For more information on how we use cookies, please refer to our Cookie Policy if available, or contact us.
7. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. We utilize Secure Socket Layer (SSL) or Transport Layer Security (TLS) technology for processing sensitive data like payment information during transmission. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
8. Data Retention
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and applicable legal requirements.
9. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access, Correction, Deletion: You may have the right to request access to, correct, or delete the personal information we hold about you.
- Marketing Communications Opt-Out: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails or by contacting us directly. We may still send you non-promotional communications, such as those about your account or orders.
- Cookie Preferences: You can manage cookie preferences through your browser settings.
- State-Specific Rights (e.g., California Residents): Residents of certain states, like California, may have additional rights, such as the right to know more details about data collection, the right to opt-out of the "sale" or "sharing" of personal information (as defined by state law).
To exercise any applicable rights, please contact us using the contact information below. We may need to verify your identity before processing your request.
10. Children's Privacy
Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a user under the age of 13, we will delete the information from our records. If you believe we might have any information from or about a child under 13, please contact us.
11. International Data Transfers
Elixirfume is based in the United States. If you are accessing our Website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where our servers are located. By using our Website, you consent to the transfer of your information to the U.S. and its processing according to U.S. law, which may differ from the data protection laws in your jurisdiction.
12. Links to Other Websites
The Website may contain links to third-party websites (like PayPal or Venmo during checkout) that are not controlled by Elixirfume. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
14. Contact Us
If you have questions or comments about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:
Elixirfume
Attn: Privacy Compliance
3120 Stonehurst Cir, Kissimmee, FL 34741, United States
Email: info@elixirfume.com
Phone: +1 813-758-9684
